Unit Head, Agency Banking - Bank in Sierra Leone

                                              

Date: June 2021

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SPECIFIC DUTIES AND RESPONSIBILITIES

• Develop and oversee the execution of a robust agent on-boarding process (agents’ selection, agents’ business pitch, document validation, branding, training and provision of business device) in compliance with set out regulatory guidelines.

• Develop and oversee the execution of an agent monitoring and support framework– (liquidity management, visits by banks regional/ branch staff as well as Agency Network Managers) to maintain an active agency channel.

• Work with all stakeholders to ensure stable and effective service delivery on agent banking channel (minimal service downtimes, efficient agent service levels agreements and recourse systems) to maintain an active agent network.

• Initiate and manage relationships with Agency Network Managers / third parties, to support the Agent Channel in line with banks strategic objectives.

• Collect & Consolidate Agency Banking performance business reports to inform a sustainable agent channel, good customer experience and products performance.

• Collect and consolidate reports for Agency Banking for onwarding submission to regulator as per agreed timelines.

• Scope the market for solutions to inform agent banking channel growth and evolution.

• Develop agent banking training curriculum and oversee execution of the training plan (training of trainers for bank staff and agents training).

• Build capacity, manage and coach team members.

• Any other tasks as may be assigned by Divisional Head.

 

Minimum Qualification:

 

• The applicant for must hold a Bachelor’s degree preferably in a Business-related field.

• Training in Agency Banking or Digital Finance is an added advantage.

• Five years’ experience in banking or Telecommunications Enterprise or Agent Network Management Enterprise of which 3 years should be in a managerial role.

• Reporting, Analytical and Presentation skills.

• Computer Proficiency especially with Excel, Word, PowerPoint and Access.

• Strong networking and relationship management skills

• Ability to identify business opportunities from market intelligence and make value-adding recommendations.

• Excellent communication, inter personal and negotiation skills.

• Exposure to customer service and the ability to handle conflicts and client complaints.

• A team player with ability to lead and work under minimum supervision.

• Logical thinking with creative problem-solving ability.

• Great attention to detail

• Mature disposition in the handling of external stakeholders that support the Alternate Channels.

• Ability to keep abreast on changes in the market, customer requirements, competitors’ responses and the bank’s ability to use information to identify new business opportunities and threats.

• Strong leadership skills

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TO APPLY

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Submit CV and cover letter to job@jobsearchsl.com with Unit Head, Agency Banking as the subject. Applications will be processed on a first come first served basis until the role is filled.

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