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Job Title: Reservations Agent

Date: 24 September 2020
Apply by: 15 October 2020
Sector: Hospitality
Report to: Director of Sales and Marketing


  • Recording of reservations accurately into the hotel’s PMS system

  • Process guests requests via telephone, emails and other medium in a timely and professional manner

  • Identifying commissionable reservations and secures required information

  • and records special billing instructions; approves credit after consultation with the Revenue Manager

  • Preparing the necessary back up documents for House use and Complimentary bookings

  • Advising and assisting the Revenue Manager in notifying the Worldwide Reservations Centre of rates and availability status

  • Achieving maximum occupancy and average rate by utilizing yield management

  • Using up-selling techniques

  • Handling all special requests appropriately

  • Continuously seeking to endeavour and improve knowledge of own job function.




  • Strong organization and planning skills

  • Good writing skills

  • Creative, proactive and self-motivated

  • Ability to work in a team and meet achieve objectives

  • Willingness to work with a flexible schedule (including weekends)



  • Higher National Diploma or higher in a commercial or a related discipline

  • Good understanding of and experience in budget planning and market segmentation

  • Competency in Microsoft Word, Excel or Power Point

  • Previous experience in a financial capacity is an added advantage




Applicants are required to e-mail their CV and cover letter to with mail subject indicating “Reservations Agent”. All applications must be submitted on or before 15 October 2020.

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