Job Title: Reservations Agent

                                              

Date: 24 September 2020

​

Apply by: 15 October 2020

​

Sector: Hospitality

​

Report to: Director of Sales and Marketing

                         

ROLES AND RESPONSIBILITIES

• Recording of reservations accurately into the hotel’s PMS system

• Process guests requests via telephone, emails and other medium in a timely and professional manner

• Identifying commissionable reservations and secures required information

• and records special billing instructions; approves credit after consultation with the Revenue Manager

• Preparing the necessary back up documents for House use and Complimentary bookings

• Advising and assisting the Revenue Manager in notifying the Worldwide Reservations Centre of rates and availability status

• Achieving maximum occupancy and average rate by utilizing yield management

• Using up-selling techniques

• Handling all special requests appropriately

• Continuously seeking to endeavour and improve knowledge of own job function.

​

 

REQUIRED SKILLS

 

• Strong organization and planning skills

• Good writing skills

• Creative, proactive and self-motivated

• Ability to work in a team and meet achieve objectives

• Willingness to work with a flexible schedule (including weekends)

​

QUALIFICATION AND EXPERIENCE

 

• Higher National Diploma or higher in a commercial or a related discipline

• Good understanding of and experience in budget planning and market segmentation

• Competency in Microsoft Word, Excel or Power Point

• Previous experience in a financial capacity is an added advantage

 

TO APPLY

 

Applicants are required to e-mail their CV and cover letter to job@jobsearchsl.com with mail subject indicating “Reservations Agent”. All applications must be submitted on or before 15 October 2020.