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Job Title: General Manager
Date: 19 February 2019
Apply by: 5 March 2019
Job Type: Full time
Reports to: CEO


JOB OVERVIEW: The General Manager is responsible for managing the daily operations of the office and kitchen(s) and ensure customers have a pleasant experience.



  • Coordinate and supervise daily office management operations

  • Knowledge of budgets, inventory and cost controls.

  • Estimate future needs for goods, utensils, and cleaning products

  • Budget preparation

  • Control operational costs and identify measures to cut waste

  • Monitor store and keep updated records and inventory

  • Create detailed weekly, monthly, and annual report on expenses and income

  • Ensure efficient office andkitchen operation, as well as maintain high productivity, quality, and customer service standards

  • Regularly review food quality and suggest ways to improve

  • Promote brand and recommend ways to reach a broader audience

  • Research new vendors

  • Coordinate kitchen operations

  • Oversee food preparation, orders and delivery

  • Supervise all junior staff and able to step in if needed

  • Oversee staff attendance and conduct

  • Motivate staff to provide excellent service

  • Handle complains and issues from both customers and staff

  • Organize shift for staff (when applicable)

  • Appraise staff performance and provide feedback

  • Train new and current employees on proper customer service practices

  • Implement policies and protocols that will maintain future operations

  • Maintain professional and technical knowledge by tracking emerging trends in the food and beverage industry

  • Ensure compliance with sanitation, health and safety regulations

  • Handle sensitive information in a confidential manner

  • Other tasks as directed




Qualifications:  .

  • A bachelor’s degree in business management or Hospitality. Qualification by experience will also be considered



Minimum 2 years previous experience in the food and beverage industry, with experience in budget making



  • Management skills in both front and back office

  • Strong leadership, motivational and people skills

  • Extensive food and beverage knowledge

  • Customer orientation and ability to respond to different types of characters

  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

  • Excellent verbal and written communication and presentation skills

  • Strong organizational and planning skills

  • Acute financial management skills

  • Organised and able to meet deadlines

  • Ability to prioritize and manage several tasks or requests simultaneously

  • Attention to detail

  • Must be able to work in a team

  • Must be proactive, and able to use discretion and judgment

  • Strong problem solver and analytical thinker




  • Ensure all orders are delivered in less than hour from the time order is placed

  • Deal with clients and other employees professionally at all times

  • Ensure office/kitchen is clean and presentable at all times

  • Ensure client data is always up to date

To apply, submit CV and cover letter to with subject 'General Manager' by 5 March 2019



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