Job Title: General Manager

                                              

Date: 19 February 2019

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Apply by: 5 March 2019

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Job Type: Full time

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Reports to: CEO

 

JOB OVERVIEW: The General Manager is responsible for managing the daily operations of the office and kitchen(s) and ensure customers have a pleasant experience.

 

MAIN DUTIES/RESPONSIBILITIES:

• Coordinate and supervise daily office management operations

• Knowledge of budgets, inventory and cost controls.

• Estimate future needs for goods, utensils, and cleaning products

• Budget preparation

• Control operational costs and identify measures to cut waste

• Monitor store and keep updated records and inventory

• Create detailed weekly, monthly, and annual report on expenses and income

• Ensure efficient office andkitchen operation, as well as maintain high productivity, quality, and customer service standards

• Regularly review food quality and suggest ways to improve

• Promote brand and recommend ways to reach a broader audience

• Research new vendors

• Coordinate kitchen operations

• Oversee food preparation, orders and delivery

• Supervise all junior staff and able to step in if needed

• Oversee staff attendance and conduct

• Motivate staff to provide excellent service

• Handle complains and issues from both customers and staff

• Organize shift for staff (when applicable)

• Appraise staff performance and provide feedback

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future operations

• Maintain professional and technical knowledge by tracking emerging trends in the food and beverage industry

• Ensure compliance with sanitation, health and safety regulations

• Handle sensitive information in a confidential manner

• Other tasks as directed

 

SKILLS & EXPERIENCE

 

Qualifications:  .

• A bachelor’s degree in business management or Hospitality. Qualification by experience will also be considered

 

Experience:

Minimum 2 years previous experience in the food and beverage industry, with experience in budget making

 

Skills:

• Management skills in both front and back office

• Strong leadership, motivational and people skills

• Extensive food and beverage knowledge

• Customer orientation and ability to respond to different types of characters

• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

• Excellent verbal and written communication and presentation skills

• Strong organizational and planning skills

• Acute financial management skills

• Organised and able to meet deadlines

• Ability to prioritize and manage several tasks or requests simultaneously

• Attention to detail

• Must be able to work in a team

• Must be proactive, and able to use discretion and judgment

• Strong problem solver and analytical thinker

 

 

PERFORMANCE GOALS:

• Ensure all orders are delivered in less than hour from the time order is placed

• Deal with clients and other employees professionally at all times

• Ensure office/kitchen is clean and presentable at all times

• Ensure client data is always up to date

 
To apply, submit CV and cover letter to job@jobsearchsl.com with subject 'General Manager' by 5 March 2019

 

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