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Job Title: Customer Relationship Supervisor
Date: 20 February 2019
Apply by: 5 March 2019
Job Type: Full time
Reports to: General Manager


JOB OVERVIEW: The Customer Relationship Manager is responsible for ensuring excellent service standards to maintain customer satisfaction.



  • Supervise customer care representatives and step in as and when necessary

  • Answer questions about our products from customers in a professional manner

  • Inform customers about other products and services

  • Open, update, and maintain customer details and accounts. This includes but is not limited to full name, telephone number, address, birthday, and reward points

  • Ensure menu and other flyers are distributed to customers as soon as they are available

  • Follow up with regular customers regarding orders

  • Ensure orders are collated accurately at the end of each day

  • Update customer reward points daily

  • Ensure birthday messages and/or tokens are sent to customers

  • Handle customer complains that are beyond the scope of the customer care representative, and provide solutions or alternatives within time limits

  • Go the extra mile to accommodate customers

  • Generate leads that develop into new customers

  • Ensure a clean and safe workspace, and abide by workplace health and safety policies and procedures

  • Handle sensitive information in a confidential manner

  • Other tasks as directed




Qualifications:  .

  • Certificate in a related field or at least 3 years experience in customer service

  • A bachelor’s degree is a plus

  • Experience in the food and beverage industry is an added bonus



Minimum 2 years previous experience



  • Strong interpersonal skills

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to respond to different types of characters

  • Basic Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

  • Excellent verbal and written communication and presentation skills

  • Strong organizational and planning skills

  • Organised and able to meet deadlines

  • Ability to prioritize and manage several tasks or requests simultaneously

  • Attention to detail

  • Must be able to work in a team

  • Must be proactive, and able to use discretion and judgment

  • Strong problem solver and analytical thinker



  • Ensure customer satisfaction at all times

  • Deal with clients and other employees professionally at all times

  • Ensure office is clean and presentable at all times

  • Ensure client data is always up to date

To apply, submit CV and cover letter to with subject 'Customer Relationship Supervisor' by 5 March 2019



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