Job Title: Customer Relationship Supervisor

                                              

Date: 20 February 2019

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Apply by: 5 March 2019

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Job Type: Full time

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Reports to: General Manager

 

JOB OVERVIEW: The Customer Relationship Manager is responsible for ensuring excellent service standards to maintain customer satisfaction.

 

MAIN DUTIES/RESPONSIBILITIES:

• Supervise customer care representatives and step in as and when necessary

• Answer questions about our products from customers in a professional manner

• Inform customers about other products and services

• Open, update, and maintain customer details and accounts. This includes but is not limited to full name, telephone number, address, birthday, and reward points

• Ensure menu and other flyers are distributed to customers as soon as they are available

• Follow up with regular customers regarding orders

• Ensure orders are collated accurately at the end of each day

• Update customer reward points daily

• Ensure birthday messages and/or tokens are sent to customers

• Handle customer complains that are beyond the scope of the customer care representative, and provide solutions or alternatives within time limits

• Go the extra mile to accommodate customers

• Generate leads that develop into new customers

• Ensure a clean and safe workspace, and abide by workplace health and safety policies and procedures

• Handle sensitive information in a confidential manner

• Other tasks as directed

 

SKILLS & EXPERIENCE

 

Qualifications:  .

• Certificate in a related field or at least 3 years experience in customer service

• A bachelor’s degree is a plus

• Experience in the food and beverage industry is an added bonus

 

Experience:

Minimum 2 years previous experience

 

Skills:

• Strong interpersonal skills

• Strong phone contact handling skills and active listening

• Customer orientation and ability to respond to different types of characters

• Basic Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

• Excellent verbal and written communication and presentation skills

• Strong organizational and planning skills

• Organised and able to meet deadlines

• Ability to prioritize and manage several tasks or requests simultaneously

• Attention to detail

• Must be able to work in a team

• Must be proactive, and able to use discretion and judgment

• Strong problem solver and analytical thinker

 

PERFORMANCE GOALS:

• Ensure customer satisfaction at all times

• Deal with clients and other employees professionally at all times

• Ensure office is clean and presentable at all times

• Ensure client data is always up to date

 
To apply, submit CV and cover letter to job@jobsearchsl.com with subject 'Customer Relationship Supervisor' by 5 March 2019

 

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