Job Title: Aftersales Director

                                              

Date: 10 March 2026

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Location: Freetown

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Apply by: 24 March 2026

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INTRODUCTION

 

An organisation in the automotive industry in Sierra Leone seeks an Aftersales Director to perform the following tasks:

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Commercial / Marketing

• Define and deploy the parts and services strategy for your entity, in alignment with Group objectives.

• Establish and manage the budget and marketing plan for the activity.

• Take responsibility for actions related to revenue development, customer portfolio growth, coordination, and business processing.

• Analyze sales figures (Revenue, Gross Margin, Market Share) and propose actions to stimulate and develop sales.

• Ensure responses to tenders from companies and public administrations.

• Monitor and manage the After‑Sales Network for Parts and Garages.

 

Management

• Build, organize, implement, and develop teams to ensure optimal customer service.

• Define and monitor the sales targets for workshop and parts teams.

• Lead the Services and Spare Parts teams.

• Lead the branches concerning the Service activity.

• Ensure training of teams in coordination with headquarters and manufacturers.

• Define training plans for teams together with direct reports (N-1).

 

Procurement and Warehouse

• Manage the procurement process with suppliers.

• Be responsible for preparing maritime orders (monthly, bi‑monthly, or weekly).

• Organize / prepare daily inventories and the general “Spare Parts” inventory.

• Ensure good stock quality and rotation.

 

Quality

• Guarantee the application of internal control rules for the activity.

• Guarantee hygiene, safety, working conditions, and the application of Group environmental standards within the scope of activity.

• Define performance levels to be achieved in “customer service”.

• Enhance the subsidiary’s brand image through attentive customer service.

• Ensure target customer satisfaction levels in the workshop and parts department, and lead corrective action plans when necessary.

 

Management / Reporting

• Manage the flow of orders, procurement, stock, and deliveries.

• Ensure workshop productivity and labor profitability goals are met.

• Monitor the budget and produce reporting (for headquarters and manufacturers).

• Manage communication with the manufacturer (Country Manager) to ensure recommendations are applied.

• Ensure the implementation of warranty processes according to manufacturer rules

 

REQUIREMENTS

 

Desired Profile:

 

Required Education

• Master’s degree (Bac+5) in Automotive Engineering or equivalent.

• Significant experience in a senior management position within the parts and services sector, ideally gained in Africa or a complex international environment.

• Strong knowledge of logistics and commercial challenges related to spare parts distribution.

• Proven managerial skills with the ability to inspire, unite, and develop teams.

• Entrepreneurial mindset, proactive and strongly results‑oriented.

• Excellent command of both French and English is essential.

 

Required Qualities

• Excellent management skills.

• Strong negotiation skills.

• Strong listening skills, with rigor and organizational ability.

• Excellent interpersonal and training skills.

• Tenacity and autonomy.

• Excellent decision‑making and adaptability skills.

 

Specific Skills

• Team leadership.

• Stock and procurement management.

• Commercial and marketing management.

• Technical / repair competencies

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TO APPLY:

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Submit your CV to customer-relations@jobsearchsl.com, with AFTERSALES DIRECTOR as the subject, by 24 March 2026.

 

WOMEN ARE ENCOURAGED TO APPLY. ONLY SHORTLISTED CANDIDATES SHALL BE CONTACTED.