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Radisson Blu Mammy Yoko meeting the needs of Sierra Leone’s business boom by Memuna Forna

With a range of top class facilities directed at international business travellers and Freetown based business men and women, the newly opened Radisson Blu Mammy Yoko hotel is a valuable addition to Sierra Leone’s rapidly expanding business scene.

“At the present time, Sierra Leone is not known for holiday tourism. Consequently business clientele from sub-Saharan Africa and the rest of the world is the hotel’s main target market,” explains Nuno Neves, Radisson Blu Mammy Yoko’s General Manager.

The number of people visiting Sierra Leone on business has increased by 88% between 2011 and 2013. They come to Sierra Leone mainly from Europe, Africa and America; and Mr Neves’s international hotel experience and fluency in six languages including Portuguese, German, Spanish and French, make him the ideal General Manager to understand their needs.

The newly refurbished hotel’s conference centre, has its own separate entrance and reception area, as well as free high-speed, wireless Internet access, and can accommodate gatherings of between 15 and 260 guests in its six modern, well equipped meeting rooms.

The meeting rooms are all named after the beautiful beaches along the Peninsula Road. With their floor to ceiling windows, Nespresso coffee machines, wall mounted flat screen televisions and highly polished marble floors and large board room tables, Tokeh, Lakkah and Goderich are the stylish option for smaller meetings or breakout sessions for a large scale conference. Each can each hold 15 people. The larger conference rooms are Lumley and Aberdeen, holding up to 110 delegates and 260 respectively. Supporting the Conference Centre is a team of experienced staff, and a conveniently located Business Centre offering valuable secretarial support.

Radisson Blu Mammy Yoko’s business class floor is specifically targeted at business travelers. Free wireless comes as standard for all the hotel’s guests, and the comfortable contemporary business class rooms also include access to a private business lounge, where guests can have breakfast, read the papers and plan their day.

The Radisson Blu Group are utterly committed to customer service and all staff have undergone specialist training in the hotel chain’s ‘Yes I Can!’ service philosophy. As Mr Neves points out: “Radisson Blu Mammy Yoko expect a lot from their staff and training has focused on developing a mind-set of customer service, commitment and trust among their employees.” For the business community – whether international or Sierra Leonean based, that means that when they are in the care of Radisson Blu Mammy Yoko, they can focus one hundred percent on doing business, while the hotel and its staff take care of the rest.

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