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Job Title: Customer Care Representative
Date: 19 February 2019
Apply by: 5 March 2019
Job Type: Full time
Reports to: Customer Relationship Supervisor


JOB OVERVIEW: The Customer Care Representative is responsible for dealing with customers maintaining customer satisfaction.



  • Answer and respond to telephone calls and messages to receive orders and record such orders accurately

  • Able to manage large amounts of incoming calls and messages so that orders are not mixed up or left out

  • Make sure orders are processed correctly, and on time, and delivered to customers

  • Draw up delivery maps for dispatch riders to maximize time

  • Answer questions about our products from customers in a professional manner

  • Inform customers about other products and services

  • Distribute menu and other flyers to customers as soon as they are available

  • Collate records of orders daily

  • Inform manager of customer birthday a week before time, and is responsible for reaching out to the customer on that day

  • Handle customer complains, and provide solutions or alternatives within time limits

  • Provide a record of such complains and solutions for the relationship manager to review

  • Forward major complains immediately to the Relationship manager

  • Go the extra mile to accommodate customers

  • Generate leads that develop into new customers

  • Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures

  • Handle sensitive information in a confidential manner

  • Other tasks as directed




Qualifications:  .

  • Diploma or Certificate in a related field or at least 5 years experience in customer service

  • A bachelor’s degree is a plus


Minimum 1 year previous experience in the food and drinks industry



  • Strong interpersonal skills

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to respond to different types of characters

  • Basic Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

  • Excellent verbal and written communication and presentation skills

  • Strong organizational and planning skills

  • Organised and able to meet deadlines

  • Ability to prioritize and manage several tasks or requests simultaneously

  • Attention to detail

  • Must be able to work in a team

  • Must be proactive, and able to use discretion and judgment

  • Strong problem solver and analytical thinker



  • Ensure all orders are delivered in less than hour from the time order is placed

  • Deal with clients and other employees professionally at all times

  • Ensure office is clean and presentable at all times

To apply, submit CV and cover letter to with subject 'Customer Care Rep' by 5 March 2019



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