Job Title: Customer Care Representative

                                              

Date: 19 February 2019

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Apply by: 5 March 2019

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Job Type: Full time

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Reports to: Customer Relationship Supervisor

 

JOB OVERVIEW: The Customer Care Representative is responsible for dealing with customers maintaining customer satisfaction.

 

MAIN DUTIES/RESPONSIBILITIES:

• Answer and respond to telephone calls and messages to receive orders and record such orders accurately

• Able to manage large amounts of incoming calls and messages so that orders are not mixed up or left out

• Make sure orders are processed correctly, and on time, and delivered to customers

• Draw up delivery maps for dispatch riders to maximize time

• Answer questions about our products from customers in a professional manner

• Inform customers about other products and services

• Distribute menu and other flyers to customers as soon as they are available

• Collate records of orders daily

• Inform manager of customer birthday a week before time, and is responsible for reaching out to the customer on that day

• Handle customer complains, and provide solutions or alternatives within time limits

• Provide a record of such complains and solutions for the relationship manager to review

• Forward major complains immediately to the Relationship manager

• Go the extra mile to accommodate customers

• Generate leads that develop into new customers

• Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures

• Handle sensitive information in a confidential manner

• Other tasks as directed

 

SKILLS & EXPERIENCE

 

Qualifications:  .

• Diploma or Certificate in a related field or at least 5 years experience in customer service

• A bachelor’s degree is a plus

Experience:

Minimum 1 year previous experience in the food and drinks industry

 

Skills:

• Strong interpersonal skills

• Strong phone contact handling skills and active listening

• Customer orientation and ability to respond to different types of characters

• Basic Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

• Excellent verbal and written communication and presentation skills

• Strong organizational and planning skills

• Organised and able to meet deadlines

• Ability to prioritize and manage several tasks or requests simultaneously

• Attention to detail

• Must be able to work in a team

• Must be proactive, and able to use discretion and judgment

• Strong problem solver and analytical thinker

 

PERFORMANCE GOALS:

• Ensure all orders are delivered in less than hour from the time order is placed

• Deal with clients and other employees professionally at all times

• Ensure office is clean and presentable at all times

 
To apply, submit CV and cover letter to job@jobsearchsl.com with subject 'Customer Care Rep' by 5 March 2019

 

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