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    VACANCIES

     

    Job Title: Customer Care Representative
                                                  
    Date: 19 February 2019
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    Apply by: 5 March 2019
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    Job Type: Full time
    ​
    Reports to: Customer Relationship Supervisor

     

    JOB OVERVIEW: The Customer Care Representative is responsible for dealing with customers maintaining customer satisfaction.

     

    MAIN DUTIES/RESPONSIBILITIES:

    • Answer and respond to telephone calls and messages to receive orders and record such orders accurately

    • Able to manage large amounts of incoming calls and messages so that orders are not mixed up or left out

    • Make sure orders are processed correctly, and on time, and delivered to customers

    • Draw up delivery maps for dispatch riders to maximize time

    • Answer questions about our products from customers in a professional manner

    • Inform customers about other products and services

    • Distribute menu and other flyers to customers as soon as they are available

    • Collate records of orders daily

    • Inform manager of customer birthday a week before time, and is responsible for reaching out to the customer on that day

    • Handle customer complains, and provide solutions or alternatives within time limits

    • Provide a record of such complains and solutions for the relationship manager to review

    • Forward major complains immediately to the Relationship manager

    • Go the extra mile to accommodate customers

    • Generate leads that develop into new customers

    • Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures

    • Handle sensitive information in a confidential manner

    • Other tasks as directed

     

    SKILLS & EXPERIENCE

     

    Qualifications:  .

    • Diploma or Certificate in a related field or at least 5 years experience in customer service

    • A bachelor’s degree is a plus

    Experience:

    Minimum 1 year previous experience in the food and drinks industry

     

    Skills:

    • Strong interpersonal skills

    • Strong phone contact handling skills and active listening

    • Customer orientation and ability to respond to different types of characters

    • Basic Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

    • Excellent verbal and written communication and presentation skills

    • Strong organizational and planning skills

    • Organised and able to meet deadlines

    • Ability to prioritize and manage several tasks or requests simultaneously

    • Attention to detail

    • Must be able to work in a team

    • Must be proactive, and able to use discretion and judgment

    • Strong problem solver and analytical thinker

     

    PERFORMANCE GOALS:

    • Ensure all orders are delivered in less than hour from the time order is placed

    • Deal with clients and other employees professionally at all times

    • Ensure office is clean and presentable at all times

     
    To apply, submit CV and cover letter to
    job@jobsearchsl.com with subject 'Customer Care Rep' by 5 March 2019

     

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