VACANCIES
Call Center Agent - Global company in Sierra Leone
Date: June 2021
​
Our client seeks an open-minded and passionate individual, who energises others, one who is committed to the timely delivery of a job well done and behaves with integrity and transparency.
Qualifications, experience and competencies:
-
Post A-level certification
-
Good communication skills and ability to command attention from customer and engage even a disappointed customer
-
Fluent in English and other local languages (fluency in multiple local languages will be an added advantage)
-
Computer skills with preference to Microsoft Office package and internet surfing (having hardware knowledge and owning a personal computer will be an added advantage)
-
Skills and experience in call center related function
-
Emotional intelligence
-
Experience in Business Processes for Solar power
-
Independent thinker who can offer solution to complex situations
-
Developed negotiation and communication skills
-
Developed management and leadership skills
-
Exceptional service and results orientation
-
Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
-
Ability to work under pressure and time constraints
-
Ability to work effectively with a wide range of cultures in a diverse community
-
Ability to present ideas in business-friendly and user-friendly language. Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
-
Ability to achieve results through others
-
Excellent self-organisation and self-direction in performance of tasks, including time management skills
​
​
TO APPLY
​
Submit CV and cover letter to job@jobsearchsl.com with Call Center Agent as the subject. Applications will be processed on a first come first served basis until the role is filled.
​