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Call Center Agent - Global company in Sierra Leone
Date: June 2021
Our client seeks an open-minded and passionate individual, who energises others, one who is committed to the timely delivery of a job well done and behaves with integrity and transparency.




Qualifications, experience and competencies:


  • Post A-level certification

  • Good communication skills and ability to command attention from customer and engage even a disappointed customer

  • Fluent in English and other local languages (fluency in multiple local languages will be an added advantage)

  • Computer skills with preference to Microsoft Office package and internet surfing (having hardware knowledge and owning a personal computer will be an added advantage)

  • Skills and experience in call center related function

  • Emotional intelligence

  • Experience in Business Processes for Solar power

  • Independent thinker who can offer solution to complex situations

  • Developed negotiation and communication skills

  • Developed management and leadership skills

  • Exceptional service and results orientation

  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems

  • Ability to work under pressure and time constraints

  • Ability to work effectively with a wide range of cultures in a diverse community

  • Ability to present ideas in business-friendly and user-friendly language. Successfully presents technical information. Ability to make effective and persuasive presentations to senior management

  • Ability to achieve results through others

  • Excellent self-organisation and self-direction in performance of tasks, including time management skills



Submit CV and cover letter to with Call Center Agent as the subject. Applications will be processed on a first come first served basis until the role is filled.

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